Optimum vs. EarthLink Internet Providers Compared

Internet runs great. The charges per month is high and I believe should not be over 130 for just having internet. Customer service is terrible. I had an issue because I was charged twice. Without asking me they applied a credit to my account. I request a refund and was told it could take up to 7 business days. It's been 7 business days and still have not gotten my money back. I reached back out and was now told 10-14 days. It didn't take days to take the money out of my account so it should not be taking this long to put my funds back. I am frustrated and this is trull unsettling. Will not continue with this internet service when i move.

Senior citizen discounts all of a sudden don't apply, was $30 mo. A year ago, now $55 month, no extra streaming either. Goes out every heavy rain storm, snow, or windy day.

Forget saying that Optimum is the worst internet company to use. Optimum is the worst company, period to use. If you want a company to refuse to cancel service and steal money right out of your account, and then send you over to collections, go with Optimum. If you want to spend hours on the phone with who knows how many customer service representatives who can’t speak English, go with Optimum. If you want to finally get your case escalated to executive customer relations a year after you canceled service, and have executive customer relations give you the middle finger, go with Optimum. Or, you could save yourself all the time, trouble, and aneurysms and just not use Optimum.

Try to charge for all the things that goes bad

I hate that being a customer of theirs since the '90s means absolutely nothing to the company. Only new customers get good deals and then if you don't read the fine print couple months after you get your service All of a sudden the jack up $10 on your bill but the fact that they don't have any kind of thank you for being loyal and staying with our company you deserve a break too why did new people signing up and I have to pay for equipment but I do why do I have to and update my equipment also wtf why can't I get a break What was their answer every company does this okay cool well I'm not going to be part of this ridiculous dumpster fire circus which is basically every corporation it seems like there is no benefit for being a loyal customer to anyone and I hate the fees and all the forcing sales when they're trying to call because you have a problem what's happened to customer service common sense I don't know not happy Good luck

Well.... this clowns are a joke. Call to ask if they do service in my area they say yes and I pay for get the equipment ship to my house. 3 days later got the router and installed with the instruction provide and..... nothing. I call the grade F customer service and after and hour back and foward to finally hear in a problem power but the tech are working with it. Nex day I connect and nothing, call again the grade F customer service to find out ( after half and hour ) my area is not coverage and jet send me the router. Pure garbage.

Earthlink (internet provider) had provided horrible customer service ... never activating my account and had sent me two routers. After weeks of trying to get things fixed, I cancelled. They refunded my charges and had me download labels to return the routers (that took a while also). I sent both routers back. Last Tuesday on Feb 17, I received an email threatening me that they would charge me $436.40 if I did not return the router. I already had. And I took photos of both boxes and both receipts from the UPS store. I called earthlink, and their rep confirmed they had received both routers and I should just ignore the email. Today 2/22/2026, Earthlink attempted to charge my debit card for the above amount. Fortunately, it was declined and I was alerted. They have blocked earthlink, and I have reported Earthlink to the BBB.

I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication. ( on Nov 12th 2025 they did send a reschedule of my installation). I was told by the Retention department that there was some issue with the installation on the Nov 7th 2025, but they did not communicate this to me at all until Nov 12th 2025. And then rather than ask me when I would be available, they assigned Nov 29th 2025 (which is literally in the middle of the Thanksgiving Holiday Weekend). Earthlink clearly does not have good communication between technicians, customer service, and customers, which is ironic for a company whose product is communication technology. And they are not aware of US American Holidays. To me this says that Earthlink is not competent and I do not want to have to endure this throughout the use of their service. Fortunately they have demonstrated that they do not want my money, before I had to suffer from their poor performance. ---WJL

Service fine not enough and no money in when they get payment have to do without till payment made and no prorated price for service or extension from when payment made

Earthlink is a good company, but they keep raising their price all the time it's too e pensive now.