Viasat Staff Review
$39.99 Lowest price
150 Mbps Highest Speed
Viasat Unleashed Popular Package
4.25 Customer Rating
3.9 Staff Rating
Viasat delivers nationwide satellite internet with improved speeds and flexible plans Viasat is one of the major U.S. satellite internet providers, competing primarily with HughesNet and Starlink [1]. The company's defining advantage is near-universal availability—if you have an unobstructed view of the southern sky, you can access Viasat service regardless of location [2]. This makes satellite internet essential for rural and remote areas where cable, fiber internet, and even DSL infrastructure doesn't reach. In March 2024, Viasat simplified its residential offerings by introducing Viasat Unleashed, a single-plan structure now available to 93% of customers [3]. This plan eliminates the confusing tier system that previously characterized satellite internet pricing. Unleashed offers unlimited high-speed data without contracts, download speeds up to 150 Mbps in select markets, and month-to-month service flexibility [4][5]. For budget-conscious customers, Viasat Essentials provides a lower-cost alternative with speeds ranging from 12-50 Mbps [6]. Viasat is actively expanding its satellite fleet through the ViaSat-3 constellation. The ViaSat-3 F2 satellite successfully launched on November 13, 2025, and is expected to enter commercial service in early 2026, adding more than 1 terabit per second of capacity over the Americas [7][8]. This follows the troubled launch of ViaSat-3 F1 in May 2023, which suffered an antenna deployment failure that reduced its capacity by more than 90% but still provides limited service for aviation and government customers [9][10]. Satellite internet does have inherent technological characteristics that distinguish it from terrestrial connections. Service costs more than cable or fiber, speeds remain slower than wired alternatives, and latency is significantly higher due to the 22,000+ mile distance signals must travel to geostationary satellites [11]. However, for homes and businesses in areas lacking infrastructure for cable or fiber, Viasat provides essential connectivity that enables streaming, remote work, online education, and staying connected to the digital world. Viasat satellite internet is available nationwide, covering all 50 states plus Washington D.C. and Puerto Rico [12]. The company estimates that 99% of U.S. households can access their service [13]. Unlike cable or fiber providers that require physical infrastructure buildout, satellite internet's primary installation requirement is an unobstructed view of the southern sky for the satellite dish. This extensive coverage makes Viasat particularly valuable in rural and remote areas where traditional wired internet providers haven't built infrastructure. Mountain communities, farms, ranches, and homes in sparsely populated regions often have Viasat as their only option for broadband-speed internet. The service also functions as a reliable backup solution for small businesses that need redundancy in case their primary cable or fiber connection fails. Geographic location does affect the specific speeds and pricing available to customers. Viasat's Unleashed plan offers speeds up to 150 Mbps, but actual maximum speeds vary by area depending on satellite coverage patterns and local network demand [14]. Customers need to enter their specific address on Viasat's website to determine which speed tiers and pricing options are available at their location. The physical installation process requires mounting a satellite dish with clear line-of-sight to Viasat's satellites positioned in geostationary orbit above the equator. Professional installation is mandatory—customers cannot self-install the equipment. Trees, buildings, or terrain features that block the southern sky view will prevent service, though technicians evaluate site feasibility before scheduling installation.
$100 Gift Card! Free Professional Installation!
Pros
Wide coverage means 99% of U.S. households can get satellite internet Unlimited standard data Higher speeds than other satellite providers
Cons
Slower than fiber or cable internet Higher latency or “ping” Can experience temporary “rain fade” during heavy rain or snow
Cities with Viasat availability
29 Palms
9 Mile Point
Aaron
Aaronsburg
Abac
Abbeville
Abbot
Abbotsford
Abbott
Abbott Park
Abbottstown
Abbyville
Abell
Aber Prov Grd
Abercrombie
Aberdeen
Aberdeen Proving Ground
Abernant
Abernathy
Abie
Abilene
Abingdon
Abington
Abiquiu
Abita Springs
Abraham
Abraham Baldwin College
Abrams
Absaraka
Absarokee
Absecon
Academy
Call today & find the best Viasat internet deals
1-833-926-2709
Pricing
Viasat offers simplified pricing with promotional discounts for new customers Viasat restructured its residential pricing in March 2024 to create a more straightforward plan structure. The company now primarily offers two options: Viasat Unleashed and Viasat Essentials. Viasat Unleashed is the company's flagship residential plan, available to approximately 93% of customers. Pricing ranges from $69.99 to $119.99 per month depending on geographic location, with speeds up to 150 Mbps in select markets. This plan operates month-to-month with no contract required, allowing customers to cancel anytime without early termination fees. Unleashed includes unlimited high-speed data, though customers trending toward exceeding 850GB in a 30-day period may experience reduced priority during network congestion, resulting in slower speeds. Viasat Essentials serves as the budget-friendly alternative, offering speeds ranging from 12 to 50 Mbps at a promotional price of $39.99 per month. Unlike Unleashed, Essentials requires a 12-month contract commitment. Customers who cancel early pay a $15 early termination fee for each remaining month on the contract. New customer promotions: Viasat currently (as of December 2025) offers new residential customers $30 per month off their first three months of service, reducing Essentials pricing to as low as $39.99/month initially. Customers must mention this promotional offer when ordering to receive the discount. Data management: While Viasat markets its plans as "unlimited data," there are practical usage considerations. The company defines "typical usage" as trending not to exceed 850GB in any 30-day period. Customers who regularly exceed this threshold may have their connection deprioritized during times of network congestion, similar to how cellular carriers manage heavy data users. However, Viasat does not charge overage fees or completely throttle speeds—deprioritization only occurs when the network experiences congestion. Viasat offers "Free Zone" hours during off-peak times when data usage doesn't count toward monthly totals, allowing customers to schedule large downloads or updates strategically.
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Reliability and Performance
Satellite technology provides reliable connectivity with inherent speed and latency limitations Viasat delivers internet service via geostationary satellites orbiting approximately 22,000 miles above Earth's equator. This technology ultimately determines both the advantages and limitations of the service. Speed performance: Viasat advertises speeds up to 150 Mbps on its Unleashed plans in select markets, representing a significant improvement over the company's legacy offerings. However, actual speeds vary considerably by location and network conditions. Real-world testing shows Viasat's average download speeds hover around 2.82 Mbps to 5 Mbps in many areas—far below advertised maximums. Upload speeds remain asymmetrical and significantly slower than downloads across all Viasat plans, typically ranging from 3-5 Mbps. This asymmetry affects activities requiring substantial uploads, such as video conferencing, content creation, cloud backups, and sharing large files. Latency concerns: The most significant technical limitation of geostationary satellite internet is latency—the time delay for data to travel to the satellite and back. Viasat customers typically experience latency between 600-700 milliseconds. By comparison, cable and fiber connections deliver latency of 20-40 milliseconds. This high latency makes real-time applications challenging. Online gaming suffers from noticeable lag that puts satellite users at a disadvantage in competitive play. Video conferencing experiences delays that create awkward pauses in conversation. VoIP phone calls may have echo or timing issues. Websites and applications that require frequent back-and-forth communication feel sluggish compared to wired connections. Weather sensitivity: Satellite internet experiences "rain fade"—temporary signal degradation or complete interruption during heavy rain, snow, or thick cloud cover. This is a major limitation of the technology as precipitation absorbs and scatters the radio frequency signals traveling between the satellite dish and orbiting spacecraft. Service typically returns automatically once weather clears, but customers should expect periodic outages during severe weather events. Reliability advantages: Despite these limitations, satellite internet offers reliability benefits that terrestrial connections cannot match. The service continues functioning during disasters that damage ground-based infrastructure such as hurricanes, floods, or wildfires that destroy cable lines. This makes satellite internet valuable for emergency preparedness and explains why military and maritime operations rely on the technology.
Call today & find the best Viasat internet deals
1-833-926-2709Equipment, Installation and Bonus Features
Professional installation required with lease or purchase equipment options Viasat requires professional installation—customers cannot self-install the satellite dish and modem equipment. A certified technician visits the property to mount the dish, align it precisely with Viasat's satellites, run cabling into the home, and connect the WiFi modem. Installation process: Standard installation typically costs $99.99 as a one-time fee, though Viasat frequently waives this charge during promotional periods. The actual installation cost varies based on results from a soft credit check and the complexity of the installation site. Customers with qualifying credit may receive free installation, while non-standard installations requiring additional labor or materials may incur charges exceeding $100. The installation appointment usually takes several hours. The technician must find an optimal location for the satellite dish that provides unobstructed southern sky view, securely mount the dish, run coaxial cable from the dish to the modem location inside the home, install the modem, and conduct signal testing to ensure proper alignment. Equipment options: Viasat offers two payment structures for the required satellite dish and modem equipment. Customers can choose either a monthly lease at $15 per month or a one-time lifetime lease payment of $250. The lifetime lease option is basically prepayment for equipment use as long as the customer maintains Viasat service—it is not a purchase, and equipment must still be returned if service is canceled. Mathematically, the lifetime lease becomes cost-effective after approximately 17 months of service ($250 ÷ $15/month = 16.67 months). Customers planning to maintain Viasat service for multiple years save money with the upfront payment, while those uncertain about long-term commitment benefit from the monthly rental's flexibility. Equipment return requirements: When customers cancel Viasat service, they must return all company-owned equipment including the modem. However, the satellite dish itself typically remains mounted on the property—Viasat does not send technicians to remove dishes, and customers who want removal face a fee or must arrange removal themselves. Failure to return the modem and other returnable equipment results in unreturned equipment fees added to the final bill. Viasat provides instructions and return shipping materials for equipment return. Dish relocation: Customers who move to a new address while maintaining Viasat service can have their dish relocated for a $200 fee. This requires a new technician visit to properly mount and align the dish at the new location. Alternatively, customers can cancel service at one address and establish new service at another address, though this involves separate installation processes and fees. Optional protection plans: Viasat offers EasyCare service plans that cover technical support, service calls, and equipment protection. Multiple EasyCare tiers provide different levels of coverage, with promotional offers including the first three months free for EasyCare and EasyCare+, or reduced rates for EasyCare Premium during the first three months.
Call today & find the best Viasat internet deals
1-833-926-2709Customer Experience & Support
Mixed customer experiences reflect satellite internet's technological constraints Viasat does not appear in major national customer satisfaction surveys like J.D. Power, but multiple independent sources provide insight into customer experiences. The ratings paint a picture of divided opinions—satisfaction strongly correlates with customers' expectations and alternative options. The American Customer Satisfaction Index rates Viasat within the "All Others" category at 64 out of 100 [15]. For context, the best internet service providers score 73 out of 100, while the worst score 55 out of 100. Viasat's positioning below the industry average of 70 indicates systemic challenges, though it avoids falling into the bottom tier of ISP performance. What customers praise: Positive reviews consistently highlight several strengths. Customers in rural areas express appreciation for having internet access at all—many note that Viasat represents their only option for broadband speed. Installation technicians receive frequent compliments for professionalism, friendliness, and thoroughness during setup appointments. The service maintains reliability except during severe weather, and customers value 24/7 customer support availability for troubleshooting issues. Some customers report satisfactory speeds for their needs, particularly those with modest usage focused on email, web browsing, and occasional streaming. Long-time subscribers who remember the limitations of dial-up internet or earlier satellite services view Viasat's current speeds as substantial improvements. Common complaints: Negative reviews cluster around predictable issues inherent to satellite technology. Speeds frequently fall far short of advertised maximums, with customers reporting actual performance in the single-digit megabit range despite paying for plans marketed at 100-150 Mbps [16]. High latency makes online gaming frustrating or impossible, creates awkward delays in video calls, and causes general sluggishness when browsing websites. Data usage tracking generates significant frustration. Customers report reaching their soft 850GB cap quickly—sometimes within days—despite limited usage patterns. The company's data usage measurements don't always align with customer understanding of their activities, leading to disputes about whether deprioritization is justified. This issue particularly affects households with multiple users, gaming consoles, or 4K streaming habits. Billing problems appear frequently in customer feedback. Reviewers report being charged after cancellation, experiencing unexpected price increases, receiving conflicting information from different customer service representatives, and struggling to obtain refunds or credits [17]. Multiple customers describe discovering they had been charged for years after supposedly canceling service—a serious red flag regarding the company's billing and cancellation procedures [18]. The equipment return policy creates frustration, particularly the expectation that customers remove roof-mounted satellite dishes themselves or pay additional fees for removal. Elderly customers and those with mobility limitations find this requirement unreasonable and potentially dangerous. Weather interruptions: As expected with satellite technology, heavy rain or snow causes temporary service disruptions. While customers understand this limitation, the practical impact—losing internet during storms when they might most need it for weather updates or emergency communication—generates overall dissatisfaction. Customer service quality: Experiences with Viasat's support team vary widely. Some customers praise quick resolution times and helpful representatives, while others report long hold times, representatives who cannot resolve issues, and internal communication breakdowns where different departments provide conflicting information. Ultimately, customer satisfaction needs to be understood within the context that satellite internet serves areas lacking better alternatives. Customers with access to cable, fiber, or even quality 5G fixed wireless service generally choose those options over satellite. Viasat's customer base includes many people who reluctantly accept satellite's limitations because no other broadband option exists in their area. Compared to its direct satellite competitors, Viasat positions between HughesNet (generally viewed as slower and more restrictive) and Starlink (faster speeds and lower latency, but higher equipment costs). For rural customers evaluating satellite options, Viasat offers a middle ground with better performance than legacy satellite providers, more affordable equipment than Starlink, but technological limitations that prevent it from competing with terrestrial broadband.
FAQ's
To order or learn more, call the number on this page or visit ViasatDeals.com.
Viasat internet uses a modem and dish system to transmit user requests to satellites, which then connect to a gateway station on the ground network.
Viasat internet covers all 50 states of the United States as well as Canada.
Viasat internet frequently offers faster speeds compared to DSL or LTE services.
Yes, Viasat’s data plans and speed will allow you to stream HD videos.
Viasat internet now includes unlimited high speed data for all plans.
Gaming is possible on Viasat internet, but performance may vary depending on the game and latency issues. Real-time games are not recommended due to their high data consumption and issues with latency.
Sources
[1] Wikipedia. "Satellite Internet Access." [2] Viasat. "ViaSat-3: Ultra-high-capacity satellites." [3] Viasat. "Simplifying Residential Satellite Internet, Viasat Introduces Single Plan Aimed to Deliver a Consistent and Enhanced Home Internet Experience." [4] Viasat. "Unlimited High-Speed Home Internet - Plans & Pricing." [5] SatelliteInternet.com. "Viasat Internet Review: Plans, Pricing and Speeds." [6] BroadbandNow. "Best Viasat Internet Plans, Packages, Pricing & Deals for December 2025." [7] Viasat. "ViaSat-3 F2 Satellite Scheduled to Launch November 5, 2025." [8] Spaceflight Now. "ViaSat-3 F2 satellite arrives in Florida ahead of late October launch." [9] Wikipedia. "ViaSat-3.". [10] SpaceNews. "Viasat preparing to start services from hobbled ViaSat-3 satellite." [11] DishyCentral. "Viasat Internet Reviews: Why Starlink Is Better in 2025." [12] Reviews.org. "Viasat Internet Plans and Deals." [13] InternetAdvisor. "ViaSat Internet Plans & Pricing for 2024." [14] CableTV.com. "Viasat Review 2025: Plans, Prices, and More." [15] NetSpot. "Viasat Home Internet Review 2025." [16] Consumer Affairs. "Viasat Reviews: Written By Customers." [17] Allconnect. "Viasat Customer Reviews 2025." [18] Trustpilot. "Viasat Reviews."
Accolades
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Top reviews
Joyce H
from Marquez, TX on September 2025
I have had trouble with this service off & on since I’ve had it. Starts & stops all the time. Can’t watch a movie or even a show without interruptions. I can’t wait until my subscription is over. I am changing my internet provider.
Norma Kloepfer
from Dolan Springs, AZ on September 2025
The service is fine. I just feel I'm paying way to much for what I use. I'm on a pretty fixed income and $127 a month to watch a couple movies and play a match three game, is a bit too much.
Kyle P
from Grand Marsh, WI on April 2025
Internet is terrible for everything.
Regina F
from Inez, KY on March 2025
I love Viasat but the price I'm paying is ridiculous.
Shawn Pewitt
from Hartselle, AL on December 2024
Their customer service is a five star compared to Verizon that I would give a one and a half star.! After a negotiation of a $60 rebate it’s still $99 a month. 100% more than what I could get it for.! I use a couple cell phones and a 32 inch Roku TV and they tell me I’m running in the top 20% of usage and they keep slowing me down! I’m at 5 GB for 5 MB today and yesterday I was at 10??? But their service over the telephone is top-notch! There is no lies. There is only the attempt to help! I can’t get their apps to work on my cell phone very well so I can’t keep up with security. And they don’t offer a full security package in my area! They’re just stopped slowing it down I would overlook the price. That’s how bad the service is with those big T-Mobile and Verizon! Just horrible customer service.
Amanda A
from Chadbourn, NC on December 2024
No good
Anju Yadav
from Mabank, TX on August 2024
Internet speed is not that great.
tiffany W
from County Line, AL on August 2024
Great
Connie Benson
from Louisburg, NC on August 2024
I don’t know what to say!!
Connie C
from Hawthorne, FL on July 2024
There are not many internet providers where I live... I am so glad I found Viasat, they are very good
Crystal Adkins
from Aurora, IN on July 2024
Over all its good as long as it's not raining
Jacelyn W
from Omaha, TX on July 2024
It’s a higher price than most and the wifi goes out every single time it rains.
JoAnne Todora
from Lake Hughes, CA on July 2024
So far happy with service.
Patricia P
from Pineville, KY on July 2024
I like my service
Zuleika C
from Ocala, FL on July 2024
Every time it rains we lose internet connection other then that the service is good.
Stacye P
from Tyler, TX on July 2024
Great service
Preston L
from Heber Springs, AR on June 2024
Service is okay at best and customer service is very difficult to reach in times of need.
Emma I
from Coalburg, AL on June 2024
Viasat is faster than what we had.
Ìris Cardenas
from Bayou La Batre, AL on June 2024
Great service they go above and beyond to make your service great
Kolton B
from Cool, TX on June 2024
Slow internet, not very reliable. 2.5 times the price for 2% of the speed as AT&T.
Kenny W
from Penhook, VA on June 2024
Love the internet speed!
Rachel F
from Somerville, TX on June 2024
None
Jacob B
from Union, MS on June 2024
Great service and affordable
Shelby P
from Little River Academy, TX on June 2024
N/A
Veronica M
from Fairfield, TX on June 2024
Pretty fast internet compared to other internet providers I had.
NICOLE B
from Salemburg, NC on June 2024
We have not lost reception. Streaming TV is ok. Cost is pretty high.
Alexandra E
from New Milton, WV on June 2024
Service is poor and expensive
Hope J
from Fort Benning, GA on June 2024
Installation was quick, I would recommend getting a router to boost the service!
Marisol Pascual Dominguez
from Lockhart, TX on June 2024
Buen servicio
Jennifer B
from Black River Falls, WI on June 2024
Hard to get in contact for support. Have had maybe an hour of coverage since installation. Hoping this can be resolved soon.
Brian Gabriel
from Kilmarnock, VA on June 2024
Na
Ronald DeBruyne D
from Maybee, MI on June 2024
Great service
Aaron B
from Plantersville, TX on June 2024
Wondeful and very cheap
Loretta G
from Millington, MD on June 2024
Positive experience
Walter B
from The Plains, VA on June 2024
Excellent! Very pleased!
Joan S
from Logan, OH on May 2024
I feel that the company is very helpful when I have a problem.
Santos deleon
from San Antonio, TX on May 2024
I love the service
Casey M
from Starke, FL on May 2024
Na
Lance L
from Temperance, MI on May 2024
Great service
Elisha R
from Wilmington, OH on May 2024
He was here on time very nice and polite
Mark S
from Mossyrock, WA on May 2024
Great service
Ivonne A
from Aurora, TX on May 2024
N/a
Kevin G
from Cameron, TX on May 2024
Acceptable service for residential needs
Rosalie J
from China Grove, TX on May 2024
It's good, not the best but it's 1 of the few out here. Not good in bad weather, obviously because it's Satilite and my phone buffers alot on the WIFI..
Kimberly W
from Longview, TX on May 2024
Thanks
turien p
from Pflugerville, TX on May 2024
A little expensive.
Carrie O
from Scottdale, PA on May 2024
Awesome service
William B
from Edenton, NC on May 2024
.
Veronica S
from Kilgore, TX on May 2024
N/a
Crystal C
from Boligee, AL on May 2024
The service is great so far...
Helen L
from Homosassa, FL on May 2024
N/A
Linda Chang
from Lincolnton, NC on May 2024
Good option if you don't have any access to regular internet.
Katie S
from Newton, NC on May 2024
Great so far.
Jeannie Tyler
from Center, TX on May 2024
I’m very pleased with my service
Brianna D
from Mexia, TX on May 2024
We live out of town and it still works great
Yanisel YGH
from Georgetown, TX on May 2024
👍
Patricia N
from Kuna, ID on May 2024
To new to asses
Elizabeth K
from Kerens, TX on May 2024
I can get faster speeds for half the price with nextlink
Jennifer Brown
from Beechgrove, TN on May 2024
We love our service and it's very reliable
Vicki M
from Dadeville, AL on May 2024
Prompt service. Very knowledgable service technician.
Jack R
from Slatyfork, WV on May 2024
Great service
Amir L
from Bradley, CA on May 2024
Thank you
BreMeshia R
from Forney, TX on May 2024
Service & signal could be much better
LYN M
from Colbert, OK on May 2024
A LITTLE MORE PRICEY THAN I WAS ORIGINALLY TOLD DURING THE PHONE CONVERSATION.
Jonatha R
from Newman, CA on May 2024
good service
Julianne K
from Windsor, NY on May 2024
thanks you
Heather K
from Milwaukee, WI on April 2024
Working ok
Tim H
from Remlap, AL on April 2024
Customer service was not great
Dena S
from Port Arthur, TX on April 2024
Good service
Michele M Brinson
from Coldwater, MS on April 2024
Love the reliability and speed with Viasat. Definitely meets our needs.
Mallory H
from Wolcottville, IN on April 2024
Great!
Hector B
from Dunnellon, FL on April 2024
The internet is not slow but not fast either. It's good for watching YouTube videos and such, but not good for working from home because the latency is very high in the 200 -300.
Sarah F
from Vonore, TN on April 2024
The pricing I was told and the pricing that I am paying are not the same, but the internet has been helpful.
Bruce R
from Luling, TX on April 2024
Installers were really nice
Robert C
from Hastings, FL on April 2024
None
Justin E
from Kingston, OK on April 2024
Great
Corinna G
from Dale, TX on April 2024
Everything is good.
Joshua Jd
from Bartow, FL on April 2024
Ok
Jennie G
from Cottonwood, AZ on April 2024
I love that the internet is by satellite because I live in a rural area
Jesus G
from Karnack, TX on April 2024
Nome
Joseph J
from Falcon, CO on April 2024
Great service
Daniel R
from Hollister, CA on April 2024
Connection speed is significantly slower than advertised- this will cause issues with customers-
Brooklyn W
from Rosharon, TX on April 2024
Installation took two weeks to Install after the initial appointment was scheduled. Customer service representative input my address wrong which caused initial delay and then my my appointment was rescheduled a second time due to wrong equipment. My phone works faster without the WiFi enabled. Security system camera doesn’t even work due to lack of a strong connection.
Michealla S
from Rich Square, NC on April 2024
Not bad service for me and my daughter
Jessica C
from Durant, OK on April 2024
Poor customer service
Susan G
from Brownsville, TN on April 2024
Great customer service
Brittany S
from Goldendale, WA on April 2024
Customer service was helpful upon getting an account set up and installation coordinated. The installation technician was on time, knowledgeable, kind, and did the job efficiently.
James F
from Crab Orchard, KY on April 2024
Ok for satellite
Laura W
from Galena, MO on April 2024
I live out in the sticks. I have not had internet since I moved here over a year ago. I have been very grateful for Viasat. my only complaint is inconsistent speeds. The most mbps that I have gotten is 44 and sometimes it runs (barely) at 6.
JUANA B
from Meherrin, VA on April 2024
I really love the internet services !!!
Adrian Gryer G
from Eagle Point, OR on April 2024
Great customer service
Ravi Kumar batta
from Prosper, TX on April 2024
Internet Speed is slow
Alberto O
from San Antonio, TX on April 2024
Great service
Donny B
from Seffner, FL on April 2024
dhd
stacy zaragoza
from Von Ormy, TX on April 2024
NA
OLAN W
from Ty Ty, GA on March 2024
Great service installer
Robert H
from Effingham, SC on March 2024
NA
Robert B
from Clanton, AL on March 2024
Good service
Katherine W
from Auburn, AL on March 2024
Great service so far
Darlene B
from Marion, AR on March 2024
Good
Caleb H
from Pittsburg, TX on March 2024
Better than I expected for Satellite internet.
Jennifer
from Forkland, AL on March 2024
Everything great
Bobby J
from New Lebanon, OH on March 2024
None
Samantha C
from Corralitos, CA on March 2024
Ok
Valerie B
from Edgewood, MD on March 2024
High prices!
Amber B
from Smiths, AL on March 2024
Great internet.
Linda A
from Alma, AR on March 2024
The technician was very knowledgeable very professional did an excellent job installing it.
Kala S
from Nashville, IL on March 2024
works great and technician was in and out hooking up
Tawnya Ayers
from Crystal River, FL on March 2024
Nice
LISA
from Albuquerque, NM on March 2024
I have a different Mailing address
Carol M
from Blackshear, GA on March 2024
I have only been at this location for a month. Installation was fast and the installer was very informative and helpful. Service seems to very reliable.
Harrison J
from East Bernstadt, KY on March 2024
Very satisfied with the internet service
Gale Domangue D
from Thibodaux, LA on February 2024
Was going to change provider until my husband was talked into staying with a promotion
Sabian D
from Thomasville, GA on February 2024
Not the best at all
Jhonny M
from Newport, AR on February 2024
It's pricey, got 150GB and was told that should be enough to stream 3 devices a month, lasted 10 days.
Alexis W
from Birchwood, TN on February 2024
Prices are way to high
Abby Madrigal
from Laveen, AZ on February 2024
Internet Service is not as satisfactory as I thought it would be.
Emily V
from San Antonio, TX on February 2024
I was not pleased with this internet provider
Patricia F
from Racine, OH on January 2024
Installer was very helpful & explained the installation.
Ruth K
from Stuart, VA on January 2024
GOOD.
Donna C
from Devine, TX on January 2024
The tech was nice and pretty knowledgeable.
ricardo P
from Panorama City, CA on January 2024
I think that it’s a good service plan just sometimes the service goes out
Cindy A
on January 2024
Internet service is the absolute worst
Chivona R
from Utica, MS on January 2024
N/A
Latoya Walker W
from Indianola, MS on January 2024
I love it
Jacqulin E
from Redding, CA on January 2024
I think this company is taking advantage of customer
terence h
from New Caney, TX on January 2024
works fairly well. however never good enough signal to use the talk feature on remote
Regina
from Farmland, IN on January 2024
Excellent service
Irene J
from Burnet, TX on January 2024
I was told it was $20 for first 2 months then after my bill came it was $20 off.
Mildred W
from Keithville, LA on January 2024
Yes
Mildred W
from Keithville, LA on January 2024
No comment
Robin C
from Timpson, TX on January 2024
This service does not work at my house. It did well for 1 week. Called customer service, can't understand anything they say and can't get any help. All it does is buffer. I can't even get them to cancel service or help me. I can't pay for service that is not ok. My gigs were ran out in one week. We barely watch TV and no gaming at all.
Bob Dinger
from Wofford Heights, CA on December 2023
Good service
Mauricio T
from Commerce, CA on December 2023
Muy bueno y un excelente servició al cliente.
Lyn B
from Dunnigan, CA on December 2023
Internet doesn't work worth a crud. Customer service is nonexistent.
Jimmy C
from Lumber City, GA on December 2023
Claim rebate
Jolie ortiz O
from Houston, TX on December 2023
Internet is outrageously expensive for what they offer compared to everybody else but when you have no choice that’s the only thing you’re stuck to getting
Jesus C
from Basile, LA on December 2023
Reward card
Kristen S
from Odessa, MO on December 2023
my installer was excellent
i wish the data didn't go so fast
Jesus C
from Eunice, LA on December 2023
Good service
Lyn Moon
from Phelan, CA on December 2023
hard to review features when just new to Viasat.
Tina J
from Madison, GA on December 2023
Can’t go on the porch and have great coverage and the box is located about 25 feet away. Had to buy an additional WiFi box from Walmart with antennas to get coverage in the yard and it’s only one of the few companies in the area.
Abelino Ayala
from Greenfield, CA on December 2023
Good customer service.
Megan W
from Diana, TX on December 2023
Isn’t unlimited like I was told. I’m paying a lot of
Money and can barely use it.
Sonya lopez L
from Litchfield Park, AZ on December 2023
So far so good
David G
from Larue, TX on December 2023
We had this installed for my mom. Overall, I would say the experience was good. However, Satellite internet always seems to suffer from high pings so don't expect to play online games without lag. Plus, you inevitably end up using your data cap within the 1st week each month and then your speeds are slowed. They don't slow as bad as HughesNet, but it's almost 2024 already... "unlimited" data should mean unlimited speed too.
Ellie Tafjen
from Santa Barbara, CA on December 2023
Sarah S
from Senoia, GA on November 2023
Viastat is great with communication and flexibility with installation. However, the cost is high for very slow internet. We were recommended the mbps plan by viastat that would best suit our needs and it works for the most part except for gaming systems and streaming. The internet does not function fast enough to play in gaming systems online or have great quality for streaming.
Ashley Lewis
from Mansfield, LA on November 2023
None
John W
from Newberry, SC on November 2023
So far everything is good!!!
Stephanie L
from Barber, NC on November 2023
Very satisfied with the service and the installation process
Ashley Y
from Clarkston, WA on November 2023
Gc
on November 2023
Trash
Alex T
from Tangent, OR on November 2023
When the technician came out to my house and installed the dish he was having a hard time getting a signal due to bad weather, and I asked him if he that was gonna be a occurring problem and he said no that I shouldn’t have to worry about that. I tried to play some online games with their service and I couldn’t, after calling them they told me that because of the high latency I won’t be able to play any fast paced games. Another issue I encountered was my phone was connected to the wifi but everything kept buffering and taking forever to load, like the whole point of me getting their services was to “upgrade” to faster speeds. I was lied to and over charged they told me I would be paying about $165 a month for three months, and after that it’ll be $215 every month for speeds of 100mbps and 300GB of high speed internet. When I called them and tried to cancel it they told me they could give me 100mbps and 500GB for $100 a month. Like why not just offer me that in the first place, but anyway I will never chose their services again and will not be recommending them to anyone.
Keith L
from Llano, TX on November 2023
Performance has gotten progressively slower as time goes by. And it's sketchy even with a clear blue sky
Alan A
from Cowan Heights, CA on October 2023
Not the greatest service offered, but it works in a pinch and their team is always ready to help with whatever issues may arise. Their support team is unrivaled. Overall though, their service is just okay.
Dellron R
from Longview, TX on October 2023
I really like my internet with Viastat
Amber T
from Philadelphia, MS on October 2023
The service provider was friendly and polite.
Amber T
from Philadelphia, MS on October 2023
This service is too expensive and the signal is poor in inclement weather. Fiber internet is far superior. I gave 4 stars because the only other option is Hughesnet and Viasat is better.
Brenda T
from Harrison, MI on October 2023
Great service and very nice installation
Heather h
from Grapeland, TX on October 2023
Stressful first phone conversation and pressure to book that day even when I did not know when we were closing on our property. Installer was good and nice but did leave cigarette buts and some trash behind.
Robert B
from Whitesboro, TX on October 2023
Fast installation. Good internet quality.
Alexa Gonzalez
from Farmersville, TX on October 2023
Gift Card Reward for Amazon 100
Shelly M
from Frankfort, IN on October 2023
NA
Juan C
from Gainesville, TX on October 2023
Good
Dana M
from Odessa, TX on October 2023
It’s slow
Elizabeth A
from De Kalb, TX on October 2023
The service technician was very helpful and courteous.
Janet G
from Spotsylvania, VA on October 2023
nothing
Samantha B
from Madison, FL on October 2023
They were quick and to the point no issues as of yet .
Antwone R
from Hempstead, TX on September 2023
Internet speeds are great, doesn’t really work as well with gaming…. Streaming videos are flawless
Sarah S
from Penrose, CO on September 2023
Thank you.
Ashley Y
from Clarkston, WA on September 2023
My technician was gorgeous 😍
Ophelia Hill
from Ocala, FL on September 2023
The customer service is ok. The problem is the connection is horrible. Barely 5mbs download speeds and I pay an exorbitant fee of $150 a month. It's ridiculous and I can't wait until Spectrum brings fiber optic cable through here. I'm immediately switching over and canceling Viasat.
Cathy Roche
from Chipley, FL on September 2023
We are new to Viasat but compared to our previous service provider it is great. It is pricey for senior citizens on a fixed income, even with the gov 30$ credit.
Michael J
from Frankston, TX on September 2023
Nothing
GY H
from March Air Reserve Base, CA on September 2023
The Installation Technician was the absolute Best, very professional, kept our family up to date on his arrival, explained everything and did not mind questions. Would rate this Technician the highest rating possible
Sarah
from Gainesville, TX on September 2023
Been waiting for the rest of my equipment from the technician. However the communication wasn't completely cleared about installation. But its up and really no different between high speed vs reg. Sleed
Desmond M
from San Augustine, TX on September 2023
Na
Maria J
from Rutherfordton, NC on September 2023
I was hoping that Viasat was going to provide better internet than I had with ATT & Hughes Net. Unfortunately, the service is as slow as they were. I keep losing connection (clear skies/no rain). The price is higher than the other companies without better service. I really hate to leave a bad review but I am just being honest.
Anthony D
from Columbia, MO on September 2023
The service we are receiving is not at all the service we signed up for. Bait and switch.
Terry B
from Clifton, TX on September 2023
Quick service. Internet is working good
Guadalupe C
from Tucson, AZ on September 2023
:)
Deidra H
from Benton, MS on September 2023
Technician could have been trained mechanically a little more when installing the satellite, but was well trained technically when installing the modem and router, He was very personable and polite.
Donna E
from Apple Springs, TX on September 2023
Imrovement over Hughes Net
Amanda N
from El Paso, TX on September 2023
Na
Margarita L
from Kaufman, TX on September 2023
Lower price for the speed would be better
La’ Toya Broughton
from Tyler, TX on September 2023
N/A
Elvia P
from Valley Center, CA on September 2023
Plans are not very budget friendly
Lisa H
from Overland Park, KS on September 2023
Overall, pleased so far with the Viasat internet. We needed to upgrade as we used more data than expected. My work computer is a little slow but it's through Citrix so I'm not surprised by that. TV streaming has been working well.
Julie
from Helendale, CA on September 2023
even with the high speed its still very slow and sometimes it dosen't even work.
Mark L
from Desert Hot Springs, CA on September 2023
None
ALBERT C
from Clifton, TX on September 2023
Service technician did not appear to be the most competent installer and did not explain use of the 5g and2.4g wifi/lan.
Charles M
from Bryan, TX on September 2023
Everything is working great!
Jeff M
from Athens, TX on September 2023
Lose connectivity consistently.
Erica R
from Trinidad, TX on September 2023
Internet still buffers, it is also more expensive than others with more gigs.
Desiree
from Oracle, AZ on September 2023
It's ok
Blake Bennett
from Woodville, TX on September 2023
The Internet works fine, but the price is just horrible ! you will get charged a arm and leg and the service is just decent not high speed
Karen T
from Overton, TX on September 2023
no additional comments
Miracle J
from Kaufman, TX on September 2023
I lost my wfh job due to poor internet service that the company advertised as being so much better than what it actually is.
Latesha W
from Gibsland, LA on September 2023
Great internet provider
Dillon P
from Conroe, TX on September 2023
Good customer service
Charmiya J
from Forney, TX on September 2023
Don't use this service, they do not care what you have going on. Couldn't even connect to the internet for school. 300GB was gone in 2 in a half weeks.
Renee Duran
from Burley, ID on October 2022
Maia Joyce
from Brainerd, MN on January 2022
Matthew Clark
from Unknown, LA on May 2021
Georgina Strickland
from Unknown, TN on May 2020
Imogen O'Donnell
from Tulsa, OK on January 2020
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