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Optimum vs. COX Internet Providers Compared

You are currently comparing:

Optimum Vs COX

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Aug. 18, 2026

You are currently comparing:

Optimum Vs COX

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Plans starting at: $30

Popular Package: 1 Gig Fiber Internet

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Optimum internet deals
1-833-337-0356

Plans starting at: $30

Popular Package: Cox Internet Gigablast

Download speeds up to: 1 Gbps

Connection Types: Cable

Call today & find the best COX internet deals
1-833-864-0259

Optimum Staff rating

3.5

Optimum features good speeds but poor customer satisfaction scores

Optimum is a major national cable internet provider. Most of Optimum’s 4.4 million subscribers receive cable internet service [7]. But the ISP is also adding some all-fiber connections in select markets--most prominently in the Northeast [8]. Optimum is the internet brand name of Altice USA, which rebranded the company formerly called Suddenlink into the Optimum brand in 2022 [1]. Altice/Optimum is the 6th-largest ISP in the nation [2]. Optimum seems to check off all the right boxes for many of its offerings. You will have no data caps and no required contracts with Optimum internet plans. You will also get free equipment rental included with your monthly plan price. And Optimum’s prices are good (at least while the promotions last). So why are Optimum’s national customer satisfaction scores so low? We’ll check into that as we give you an overview of what to expect from an Optimum internet connection.

PROS

Gigabit download speeds No data caps or contracts 5-year price lock on select plans

Cons

Poor customer satisfaction scores Slower upload speeds for cable than all-fiber Price hikes after promo rates

COX Staff rating

3.5

Cox offers gigabit download speeds, but at higher prices than competitors

Cox offers fast, reliable cable internet service and in a few select areas, all-fiber internet. But mostly, when you order Cox service, you’re going to get very fast cable internet up to about 2 Gigs. In fact, 99% of Cox’s customer base gets gigabit download speeds [1]. The lowest-priced plan will remain constant in price after the promotional period and has no monthly contract. All other plans go up by steep price increases of $25-$50 after the promotional rate ends. Overall, you are likely to pay more with Cox than with its cable or fiber competitors. That said, Cox may still be your best option if you happen to live in an area with no stronger fiber or cable internet providers who will give you more speed for your dollar. Beyond its service offerings and pricing structure, Cox has also been at the center of several major industry developments. Recently, Cox has been in the news for jointly defending its proposed $34.5 billion merger with Charter before the FCC, arguing that the two companies do not compete directly and are struggling with declining subscriber numbers [2]. They contend that critics’ claims of the firms becoming dominant “gatekeepers” are outdated and that the merger is necessary to keep their services competitive in today’s broadband market.

Additionally, the Supreme Court has recently signaled sympathy toward internet providers in a high-stakes copyright dispute with major record labels, raising concerns that a ruling for the music industry could force ISPs to police users or disconnect entire households, campuses, or towns [3]. The justices appeared wary of the sweeping consequences proposed by the labels, even as they pressed Cox Communications on the limits of its legal theory.

The developments ultimately highlight how Cox’s role in broadband extends beyond day-to-day internet service and into broader regulatory and industry-wide challenges.

PROS

Wide availability of gigabit download speeds Data caps are high at 1.2 TB, decreasing likelihood of overages Reliability of cable connection

Cons

Big price hikes after promotional rates Data caps may result in overage charges Below-average customer satisfaction ratings

Optimum Internet Plans

PlanService TypeDownload SpeedMonthly Price
$50 Prepaid Visa Card Included
8 Gig Fiber InternetFiber InternetUp to 8,000 Mbps Only $90
*Offers and availability may vary by location and are subject to change.
$50 Prepaid Visa Card Included
2 Gig Fiber InternetFiber InternetUp to 2,000 Mbps Only $60
*Offers and availability may vary by location and are subject to change.
$50 Prepaid Visa Card Included
1 Gig Fiber InternetFiber InternetUp to 1,000 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
5-year price lock
500 Mbps Fiber InternetFiber InternetUp to 500 Mbps Only $40
*Offers and availability may vary by location and are subject to change.
5-year price lock
300 Mbps Fiber InternetFiber InternetUp to 300 Mbps Only $30
*Offers and availability may vary by location and are subject to change.
Call today & find the best Optimum internet deals
1-833-337-0356

COX Internet Plans

PlanService TypeDownload SpeedMonthly Price
INCLUDES Panoramic Wifi equipment
Cox Internet GigablastCable InternetUp to 1,000 Mbps Only $110
*Offers and availability may vary by location and are subject to change.
INCLUDES Panoramic Wifi equipment
Cox Internet Ultimate 500Cable InternetUp to 500 Mbps Only $80
*Offers and availability may vary by location and are subject to change.
INCLUDES Panoramic Wifi equipment
Cox Internet Preferred 250Cable InternetUp to 300 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
INCLUDES Panoramic Wifi equipment
Internet Essential 100Cable InternetUp to 100 Mbps Only $30
*Offers and availability may vary by location and are subject to change.
Call today & find the best COX internet deals
1-833-864-0259

Optimum FAQ's

To order or learn more, call the number on this page or visit OptimumSavings.com.
No, Optimum does not impose data caps on any of its internet plans. You will have unlimited data on both cable internet and fiber internet plans from Optimum.
Optimum offers a free internet speed upgrade service to loyal customers, providing faster speeds and better value without changing the current price.
Optimum provides two options for renting a modem: one includes tech support and equipment replacement, while the other option is for purchasing a compatible modem.
To explore different speed options for your Optimum Internet service, you can enter your zip code here at CompareInternet.com to see what plans are available in your area.
Optimum offers savings on monthly bills through their Internet + Mobile Savings program, allowing customers to save up to $30/month by combining Optimum Internet and Optimum Mobile services.
Only Optimum Mobile and Optimum Internet customers are eligible for the Internet + Mobile Savings program offered by Optimum.
Call today & find the best Optimum internet deals
1-833-337-0356

COX FAQ's

Cox provides a convenient self-installation option called Easy Connect. With Easy Connect, you can use a self-installation kit to set up your new internet or phone modem or TV receiver. The process is simple and involves following a few easy steps outlined in the self-installation guides provided by Cox.
Panoramic Wi-Fi from Cox is an innovative high-speed internet experience designed to meet your needs. It offers fast and reliable speeds throughout your home, along with support tools to manage your home network effectively. With Panoramic Wi-Fi, you can enjoy wall-to-wall Wi-Fi coverage and faster speeds for all your internet activities.
Cox Hotspots are a network of Wi-Fi hotspots available nationwide. They are accessible to Cox Internet Preferred and higher plans. When you're near a hotspot, you can connect to them by searching for available networks using your smart devices. By using Cox Hotspots with your Cox login credentials, you can save on cellular data usage while enjoying internet connectivity on the go.
Yes, Cox allows you to change your home internet speed whenever your needs change. If you require faster or slower internet speeds, you have the flexibility to adjust your plan accordingly. Cox offers a range of internet plans to cater to different speed requirements. You can explore the available options and select the plan that best suits your needs. You can test your internet speed here.
All of Cox’s internet plans come with 1.2 GB of data per month. Cox offers two additional data plans beyond the monthly plan that is included in your service. These additional data plans provide you with more internet data to meet your usage needs if you are a heavy data user.
Yes, you can set up a new Cox email address. Cox provides email services to its customers, allowing them to create personalized email accounts.
Call today & find the best COX internet deals
1-833-864-0259